Custom AI Agent

The engagement

We build production-grade AI agents — autonomous workflows, multi-step reasoning, tool use. Not chatbots that answer questions; agents that take actions. Integrated into 2 of your existing systems (CRM, support tooling, email, EMR, ERP) with observability, audit logging, and a human-in-the-loop escalation path. Built on Claude Agent SDK / OpenAI Agents SDK / LangGraph.

What you actually get

• Agent architecture + framework selection (Claude Agent SDK / Agents SDK / LangGraph)

• Tool definitions + MCP servers for your existing systems

• Integration with 2 of your systems (CRM, email, helpdesk, ERP, EMR)

• Observability (Langfuse) + audit log per decision

• Human-in-the-loop escalation path + safety guardrails

• Handover playbook + 30-day post-launch tuning

Who buys this

• SaaS teams adding an agent layer above their product

• Operations teams needing tier-1 triage / classification / routing automated

• Founders launching an agentic-commerce or AI-native product

Common questions